Last updated: 22 October 2026
Changed your mind?
You can cancel your order within 14 days of the day you receive it, for any reason. Email [email protected] with your order number, then return the model, unused and in its packaging, within 14 days of telling us. You pay the cost of posting the model back to us. We refund the price of the model and the original standard delivery charge within 14 days of receiving the return, to your original payment method.
Arrived damaged or faulty?
Email a photo within 14 days of delivery and we’ll send a replacement at no cost, or a full refund if you prefer. You don’t need to send the damaged model back unless we ask.
Return address
Vestibular3D, 53 Woodlea Avenue, Huddersfield, West Yorkshire HD3 4EF, United Kingdom